Troubleshooting

The fixes for the problems we see most, roughly in the order we see them.

A PDF won't render

Almost always a formatting rule. Open the Editor and check, in order:

1. Dates — must be YYYY, YYYY-MM, or YYYY-MM-DD; end dates may be present.
2. Skill groups — every group needs at least one item; delete empty groups.
3. Phone — needs a country code (+1 …) or should be empty.
4. Website / socials — websites need https://; LinkedIn and GitHub are bare usernames, not URLs.

The full list with examples: Previewing & exporting PDFs. Data imported from a PDF or edited via chat can slip past the checks the questionnaire enforces — that's why renders that "always worked" can suddenly fail after an edit.

Tailoring fails or hangs

• Retry once — tailoring is a long operation and occasionally times out.
• Check the job's captured description on the Jobs board. If the capture is empty or garbled, the tailor has nothing to work with; edit the job or re-capture it.
• If your base resume won't render (above), tailored renders fail too — fix the base first.

Browser extension says the connection expired

Open the extension's settings and click Reconnect Rezai account. More in Browser extension.

"Rate limit" or "too many requests"

You've hit a daily usage limit on your plan tier. Limits reset daily; see Account, beta & plans. If a limit is genuinely in your way, email us.

Something else, or something broken

• Report a bug from the Help page — the report button sends it straight to us, and you can include what you were doing when it broke.
• Email support@rezai.me for anything a bug report doesn't fit — account issues, billing, feedback, or just a question.

When reporting, the two most useful things you can tell us: what you expected, and what happened instead.